Refund & Cancellation Policy

Try before you pay

Every new account gets a free 14-day trial, with no card or payment needed, so you can check that Profila suits your work before buying a plan. For this reason, plan payments are not refundable once the 30 days have started, except in the cases listed below.

Cancelling

There is no subscription to cancel and no auto-debit. Each payment covers 30 days; when they end, access simply stops until you choose to pay again. To stop, just don’t renew. Your saved quotes, clients and rates stay in your account. To close your account completely, email support@profila.in.

When we refund

We give a full refund of the payment concerned when:

• you were charged twice for the same plan (a duplicate payment);
• money was taken from your account but the plan was not added to your Profila account, and we cannot add it;
• a technical fault on our side stops you from using the plan you paid for, and we cannot fix it within a reasonable time.

How to ask

Email support@profila.in within 7 days of the payment, from your account’s email address, with the payment date, amount and the reference number from your invoice or bank. We reply within 1 working day.

When you receive it

Approved refunds are sent to the original payment method (the same card, UPI or bank account) through our payment partner, Cashfree Payments, within 5–7 working days of approval. Your bank may take a little longer to show it.

Changing plan

• Upgrading: you are not refunded for the old plan; instead, its unused days are taken off the price of the higher plan, as set out in the Terms of Use.
• Downgrading or closing your account: no refund is given for unused days or part of a period. A lower plan can be bought once the current period ends.

Delivery

Profila is online software; nothing physical is shipped. Access is given online, immediately after payment: the plan opens in your account as soon as the payment is confirmed, usually within a few seconds, and an invoice is sent to your email. If the plan does not appear within an hour of a successful payment, write to support@profila.in and we will add it or refund you.

Questions

For any question about a payment or refund, email support@profila.in. See the Contact page for all our details.