Terms of Use

1. Who we are

Profila is run by Profila. In these terms, “we” and “us” mean Profila, and “you” means the business or person using the service. You can reach us at support@profila.in.

2. Who can use it

Profila is made for businesses, such as window, door, partition and shutter fabricators, and the people who work for them. You must be at least 18 years old and able to enter into a contract under Indian law. If you use Profila for a company or firm, you confirm that you may accept these terms for it.

3. Your account

• Give your real name, email and mobile number, and keep them up to date.
• Your mobile number is confirmed with a one-time code sent by SMS.
• Keep your password private. You are responsible for what is done in your account.
• Tell us at once at support@profila.in if you think someone else has used your account.

4. The free trial

A new account gets a free trial of 14 days, starting when the mobile number is confirmed. No card or payment is needed. The trial is for trying the software, not for running your business on it:

• It opens Profile Shutters, Wardrobe Sliding and Slim Partition 16 mm. Other products open on a paid plan.
• It allows 3 quotes a day, 7 in any 7 days and 10 in total, of which at most 3 may include Slim 16 mm. Other daily limits apply to sizes and designs worked out.
• Trial quotes are view-only: they are shown on screen with a trial mark and cannot be sent to a client. A trial quote can be changed only in the login and on the day it was made.
• There is one free trial per mobile number and one per internet connection (office or home network).

We may change or end the free trial offer for new accounts at any time.

5. Plans and prices

After the trial, you can buy one of these plans. Each payment gives 30 days of the plan:

• Starter — ₹1,499 for 30 days (Shutters + Wardrobe, or Slim 16 mm)
• Plus — ₹2,499 for 30 days (Shutters + Wardrobe + Slim 16 mm)
• Full Platform — ₹3,999 for 30 days (Everything, with Office Partition and Perfect Sliding)

• Plans are prepaid. A plan starts on the day you pay, and any free trial days left end then.
• Nothing renews or is charged automatically. When the 30 days end, access stops until you pay again. Your saved quotes, clients and rates are kept.
• Profila is not registered under GST, so no GST is charged: the price shown is all you pay. If we register later, GST will be added to new payments from then, and the prices page will say so before you pay.
• Payments are made online through our payment partner, Cashfree Payments. An invoice is emailed for each payment.
• We may change prices for future periods. A change never affects a period you have already paid for.

6. Changing or renewing your plan

• Moving to a higher plan: a new 30 days on the higher plan start on the day you pay. You pay the higher plan’s full price less a credit for the unused days of your current plan. The credit is your current plan’s price × unused days ÷ 30.
• Moving to a lower plan, or switching between the two Starter choices, is possible only once your current paid period has ended.
• Renewing the same plan is possible in the last 7 days of the period. The new 30 days are added after your current end date, so no days are lost.

7. Acceptable use

You agree not to:

• share your login with others, or let people outside your business use your account;
• copy, scrape, download in bulk, decompile or reverse engineer the software, its formulas or its data;
• get around the trial limits, for example by making several accounts, or by screenshotting, copying or reselling trial output;
• resell, rent or sublicense Profila or its output as a service to others;
• upload anything unlawful, or anything that harms the service or other users;
• try to break into the service or test its security without our written permission.

8. Your data

Your company details, quotes, clients, rates and drawings belong to you. We use them only to run the service for you, as described in the Privacy Policy. We do not sell them, and other users cannot see them. You are responsible for having the right to store your own clients’ details in Profila.

The software itself, its design, formulas, drawings engine and brand belong to Profila. Your plan gives you a personal, non-transferable right to use it for your own business while the plan is active.

9. Check your work before you send it

Profila is a tool that helps you work out drawings, cut sizes, bar lists, prices and quotations from the sizes, products and rates you enter. You are responsible for checking every quotation, drawing, cut size, rate, discount and tax before you send it to a client, order material or cut anything. Sizes, profiles and site conditions vary, and a mistake in what is entered gives a wrong result. Taxes such as GST on your own quotations are your responsibility.

10. Availability

We work to keep Profila running and your data safe, and we aim for good uptime. The service is given “as is” and “as available”: we do not promise it will always be free of errors or interruptions. It may sometimes be unavailable for maintenance or updates, or because of problems with internet, hosting or other providers outside our control. We may improve, change or remove features over time.

11. Limitation of liability

As far as the law allows, Profila is not liable for any indirect or consequential loss, such as loss of profit, business, material, orders or goodwill, including loss arising from a quotation, drawing or cut size that was not checked. Our total liability for any claim about the service is limited to the amount you paid us in the 30 days before the claim arose. Nothing in these terms limits a liability that cannot be limited under Indian law.

12. Suspension and closing an account

• You may stop using Profila at any time, simply by not paying again. To close your account and have your data deleted, email support@profila.in.
• We may suspend or close an account that breaks these terms, misuses the trial, attempts fraud or harms the service or other users. Where reasonable, we will tell you first and give you a chance to put it right.
• Refunds on closing are covered by the Refund & Cancellation Policy.

13. Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. For a significant change we will tell signed-up users by email or in the app before it takes effect. Using Profila after a change means you accept the new terms.

14. Governing law

These terms are governed by the laws of India. Any dispute will be handled by the courts at Chennai, Tamil Nadu. Before going to court, please write to us so we can try to settle the matter.

15. Questions and grievances

For any question or complaint about these terms or the service, write to support@profila.in. Complaints are handled by our Grievance Officer, at support@profila.in. We acknowledge complaints within 48 hours and aim to resolve them within 15 days. More details are on the Contact page.